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Socially irresponsible
The majority of large businesses don't believe social media has a positive ROI, which is the opposite of what small to medium businesses are finding. So who's right? Tineka Smith reports
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Good to talk?
Microsoft's recent acquisition of Skype has thrown communication in the enterprise back into the headlines. Steve Evans takes a look at that deal as well as the current UC market
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Single customer view: dream or reality?
The single customer view has long been the Holy Grail for businesses, but for many it is no more than a dream. Steve Evans looks at why getting a 360-degree view is still proving such a challenge, and what companies are doing to overcome it
Communications > Unified Communications > Features
Communications > Unified Communications > Features
CBR Data Governance Survey, 2010
In the first quarter of last year CBR surveyed just over 300 senior IT decision-makers at organisations of all sizes and verticals, in association with DataFlux, to better understand the challenges they are facing with regards to data quality and governance. Here, Steve Evans analyses the results of that survey, and finds there is still room for improvement in companies’ appreciation of the importance of good data practices
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Q&A with Troy McAlpin, CEO and chairman of xMatters
Steve Evans talks to Troy McAlpin about relevance engines and what they mean for today’s enterprises
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Going Mobile
With the technology available today mobile and remote workers can be just as productive as their office-based counterparts. In this special report Steve Evans looks at enterprise attitudes to mobility, including the business benefits, potential security risks and its place in a business continuity plan.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Genesys clarifies UC strategy
Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect, as part of the long lead-up to its next generation Genesys 8.0 release. In a savvy approach, the company is taking its message into the enterprise without impinging heavily on the domain of traditional enterprise vendors.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Twitter and Google as customer service tools
The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Genesys: cements course with acquisitions of SDE and Conseros
Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
BT plans greater role for MarketPulse directory
BT Global Financial Services is to expand the hosted LDAP directory that sits at the heart of the MarketPulse voice trading service which runs over its Radianz extranet. While MarketPulse debuted to compete primarily against private voice circuits, the extension of its directory functionality will see it positioned against services such as the instant messaging offering on Bloomberg terminals.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Convergys integrates Dynamic Decisioning Solution with Intervoice acquisitions
Following much speculation on how precisely Convergys, known mostly as a services firm, would incorporate solutions provider Intervoice, the company has announced its intention to use its proprietary Dynamic Decisioning Solution engine as the crux of its integration of Intervoice's product portfolio.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Envox capitalizes on the SaaS craze
Making the most of Salesforce.com's recent push into the contact center market, CTI provider Envox has been winning ever larger deals for PhoneLink, its CTI adapter for the Salesforce Call Center Edition. For future growth in CTI linkages for SaaS platforms, Envox should look to target Siebel, as well as SAP's more nascent CRM On-Demand.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
BlackBerry Storm touch-screen phone to boost RIM's SME market share
BlackBerry maker Research in Motion has announced its first touch-screen smartphone: a 3G device called Storm, which will launch in November 2008 across the US and Europe. The phone is aimed at the consumer sector, but Datamonitor believes that it holds particular appeal for the small and medium enterprise market and will boost Research in Motion's market share in this area.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
The business case for unified communications
Rhonda Ascierto assesses the business case for a unified communications strategy.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Economic issues are set to drive growth in unified communications
According to a Datamonitor report, environmental, social and economic factors will help to drive growth in the unified communications market in 2008. While concerns over green IT, employee productivity and the economy may inhibit investments in some emerging technologies, it is expected that these issues will make unified communications a compelling business proposition for enterprises.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
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1-15 of 16 resultsLatest News
AltiGen, Callvine to deliver high-definition audio conferencing application
Communications > Unified Communications > News
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Flash Memory Market to 2020 – Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras
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GBI Research’s report “Flash Memory Market to 2020 - Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras” provides the key information and analysis on the market opportunities in Flash Memory industry. The report covers the latest information on the revenue of Flash Memories, both NAND and NOR segments. The report covers the key market trends for a wide range of Flash memory applications that include computing, communication, consumer electronics, automotive and industrial sectors. The report also provides market share analysis of major Flash memory vendors. It also provides an analysis on the basis of geography up to 2020. Buy online from $3500
