Latest Headlines


BT expands One Source for Polycom Immersive

Combines Polycom’s immersive high-definition systems with BT's management services and automation

NEC launches software-based UC offering

Claims to enhance functionality for contact centres, wireless and video collaboration offerings.

HulloMail enhances voice messaging application for BlackBerry

Adds push notifications and auto-message download

NEC launches software-based Unified Commuications offering

Claims to enhance functionality for contact centres, wireless and video collaboration offerings

Cisco Q2 net sales up 8% to $9.8bn

Net income up 23.2% year over year

Radvision to acquire assets of Aethra

To enhance its video network infrastructure and desktop offerings

Trinity Convergence releases HD video calling and multimedia software for Freescale's i.MX51 processor

Embedded software platform for designing multimedia and real-time voice/video communications functionality into IP-connected devices

Siemens Enterprise launches new version of OpenScape Voice

Includes OpenScape Branch and OpenScape Concierge

Tandberg expands C Series codec platform

Broadens access to video conferencing and telepresence from any meeting space

Pepsico taps Cisco, BT for telepresence

Plans to deploy telepresence systems across its major offices globally

VoIP penetration to reach 79% of US businesses by 2013, says In-Stat

Hosted IP Centrex surpasses broadband IP telephony as revenue-generating, carrier-based business VoIP offering

Agito beefs up enterprise mobility offering

Sprint to support Tango Networks' mobile UC offering Abrazo

Strategic Products and Services buys Spenser Communications

Zeacom launches new Gateway for Microsoft OCS

BroadSoft, Polycom team up on hosted unified communications

Polycom Q4 net revenues slightly up

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Comments & Opinion

Going Mobile

With the technology available today mobile and remote workers can be just as productive as their office-based counterparts. In this special report Steve Evans looks at enterprise attitudes to mobility, including the business benefits, potential security risks and its place in a business continuity plan.

Genesys clarifies UC strategy

Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect, as part of the long lead-up to its next generation Genesys 8.0 release. In a savvy approach, the company is taking its message into the enterprise without impinging heavily on the domain of traditional enterprise vendors.

Twitter and Google as customer service tools

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.

BT plans greater role for MarketPulse directory

BT Global Financial Services is to expand the hosted LDAP directory that sits at the heart of the MarketPulse voice trading service which runs over its Radianz extranet. While MarketPulse debuted to compete primarily against private voice circuits, the extension of its directory functionality will see it positioned against services such as the instant messaging offering on Bloomberg terminals.

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