Latest Headlines


Orange unveils Open video conferencing suite

Simplicity the key with ‘concierge’ service

AT&T, BT and Tata demonstrate inter-carrier intercompany services

Aims at developing public telepresence network of Cisco, worldwide

Nectar expands into Asia Pacific with DTSI

Aims to expand its international reach

True Internet deploys Cisco Nexus 7000 series switch

To deliver on-demand services for data, communications and entertainment

SMB mobile email going high availability

Fast Track latest to turn on failover messaging system

Cisco study says telecommuting unlocks employee productivity

Reports an estimated annual savings of $277m in productivity

Regus launches immersive telepresence suite in London

The new suite equips Polycom’s RPX HD

Netgear introduces new Prosafe gigabit switches

To help SMBs migrate their current infrastructure to a converged network

Google talks to Voice service trialists

Service being readied for launch

NCH Software introduces new interactive telephone system

To make automated outbound calls

BT, Tata sign voice services agreement

To benefit from each others' networks and services

Toshiba introduces new unified communications applications suite

NET to support Dubai Executive Council in deploying unified communications

Aruba releases new OS 3.4 Software

Nokia Siemens, Juniper to develop new IP-Optical technology

Agito unveils BlackBerry Wi-Fi VoIP

Verizon completes examination of data centers in Asia-Pacific

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Comments & Opinion

Genesys clarifies UC strategy

Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect, as part of the long lead-up to its next generation Genesys 8.0 release. In a savvy approach, the company is taking its message into the enterprise without impinging heavily on the domain of traditional enterprise vendors.

Twitter and Google as customer service tools

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.

BT plans greater role for MarketPulse directory

BT Global Financial Services is to expand the hosted LDAP directory that sits at the heart of the MarketPulse voice trading service which runs over its Radianz extranet. While MarketPulse debuted to compete primarily against private voice circuits, the extension of its directory functionality will see it positioned against services such as the instant messaging offering on Bloomberg terminals.

Convergys integrates Dynamic Decisioning Solution with Intervoice acquisitions

Following much speculation on how precisely Convergys, known mostly as a services firm, would incorporate solutions provider Intervoice, the company has announced its intention to use its proprietary Dynamic Decisioning Solution engine as the crux of its integration of Intervoice's product portfolio.

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